Privacy Policy — ID Complaint Compliance

Last updated: 2026-10-20

What this app does

ID Complaint Compliance helps Shopify merchants display an Indonesia consumer-complaint channel (merchant contacts and Ditjen PKTN contacts) and receive complaint submissions from their storefront.

Data we collect

• Merchant data: business name, address, complaint email/phone and channel settings entered in the app admin.
• Complainant data: name, email, phone (optional), order number (optional), complaint category, subject, description and desired resolution submitted through the storefront form.
• Session data: Shopify OAuth session tokens needed to keep the app authenticated.

How data is used

Complainant data is used only to deliver the complaint to the merchant (in-app list, optional email notification, CSV export) and to generate a case number. We do not sell personal data, use it for advertising, or share it with third parties other than the merchant whose store received the complaint and infrastructure providers required to operate the app.

Retention and deletion

• Complaint records are kept while the app is installed so merchants can handle and document cases.
• When a shop uninstalls and Shopify sends the shop/redact request (48 hours later), all of that shop's settings, sessions and complaint records are erased.
• Customer data requests and redactions received from Shopify (customers/data_request, customers/redact) are honoured by deleting complaint records matching the customer's email.

Your rights

Consumers can contact the merchant they submitted a complaint to, or email us to request access to or deletion of their complaint data.

Contact

Privacy questions: he.lijun@outlook.com

Disclaimer

This app is not legal advice and does not guarantee SIUPMSE / Permendag approval.